Answers to your Delivery FAQ’s
And those questions you feel funny about asking…
Brisbane Wide Delivery
If the intended recipient isn’t there to receive their Flowers, then we will do our best to ensure they are left in a safe place. Please refer to the DELIVERY FAQ’S tab below for further detail.
What time do you deliver?
We deliver from 9am Monday to Friday and from 9am Saturday. We do not deliver on public holidays or Sundays. Additional delivery charges may apply during seasonal events.
Can you deliver the same day?
Orders for delivery to the hospital must be received by 2pm (Monday to Friday) or 9am Saturday to ensure same day delivery. Orders placed after 2pm requesting same day delivery will be dispatched on the next scheduled delivery day.
What happens if I give the wrong address?
We will do our best to redirect the arrangement to the correct address, however, an additional fee may apply and same day delivery may not be possible. Please phone Mater Florist 07 3163 1855 as soon as possible if you need to change delivery details.
Can I send flowers to the Qld Children’s Hospital? (Formally Lady Cilento)
Please be aware the Qld Children’s Hospital is a pollen free environment, and as such, does NOT accept deliveries of fresh flowers because they are a potential source of allergens, dirt and insects, all of which may be harmful to a seriously ill patient.
Can I send balloons to the Qld Children’s Hospital? (Formally Lady Cilento)
Latex balloons are not allowed anywhere in the hospital because some of their patients may have latex allergies. Deliveries of latex balloons to the hospital will not be accepted. Mylar and other non-latex balloons for patients are always welcome.
Can all areas of the hospitals accept fresh flowers?
No, unfortunately not all areas can accept fresh flowers, these include the Intensive Care, Coronary Care, Special Care Units and Oncology areas and also Qld Children’s Hospital. As alternatives, we have many other beautiful gifts to send, such as candles, balloons, toys and chocolates for hospital patients.
What if no one is home or they have been discharged from hospital?
If the recipient is not home, our drivers will leave the order outside the house where they deem safe.
We confirm the bed and ward with the hospital before every orders leaves our shop, if in the instance they have already been discharged we will contact you for a home delivery address (extra delivery payment required).
Can I pick up instore?
Yes, pick up is available from 627 Stanley Street, Woolloongabba. Please allow a two-hour lead time for collections.
Can I leave a personalised message with my order?
Of course! Before the final checkout, you’ll be prompted to enter your personal message. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.